Brasstown Valley Resort & Spa

I was invited to attend a wedding in the area and since it was the same week as my anniversary, I wanted to surprise my wife with staying at what I thought was a nice resort. We drove from Birmingham on the day of the wedding and made good time. I called Brasstown Valley Resort at 2:00 pm to see if we could check in early since we were only 30 minutes away and had a couple of hours to kill. I was told that the room would not be ready until 4:00. Nothing else about the room or any problems was mentioned. I thought no big deal, and we headed off for the wedding. After the wedding, we arrived at the resort to check-in, but was told at the front desk that “the people who were in our room the prior night had yet to leave and legally there was nothing we could do to remove them.” The manager offered to pay for our stay at another hotel in the area or we could stay at Brasstown Valley Resort in a parlor room on a pull-out sofa. So five hours from home and with Brasstown Valley kicking me, my wife and our six-month-old son to the curb, we had no other choice but to take the room at another hotel. We arrived at this hotel and were welcomed to a room with a view over the hotel’s dumpster and a double bed. Happy Anniversary! When my credit card statement later arrived, of course, a charge for Brasstown Valley Resort was listed, which I am now disputing. I never stayed a night at Brasstown Valley Resort, but the nightmare continues.